1. Processing Time
Orders are processed once a week. For example, if you place your order on a Monday, your tracking information will be sent the following Monday. Please plan accordingly if you need your order by a specific date.
2. Shipping Policy
We deliver nationwide across South Africa using trusted courier services.
- Delivery Time: 2–5 business days after dispatch.
- Shipping Fees: Calculated at checkout based on location and package size.
- We do not currently offer international shipping.
Shipping Disclaimer:
Once a parcel has been handed over to the courier, responsibility for the package transfers to the shipping carrier. The seller is not liable for delays, loss, or damage that may occur during transit. Please contact the courier directly for tracking updates or claims.
3. Payment Policy
We accept the following secure payment methods:
- EFT (Electronic Funds Transfer)
- PayFast
- SnapScan
- Debit/Credit Cards (via our payment gateway)
All payments must be made in full before orders are processed or shipped.
4. No Return / No Refund Policy
Due to the nature of our products, we do not accept returns, refunds, or exchanges.
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with clear photos, and we will assess on a case-by-case basis.
5. Custom & Personalised Orders
We unfortunately do not do any custom or personalised order.
6. Privacy Policy
We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA).
- Information we collect includes your name, contact details, shipping address, and payment information.
- This information is used only for order processing, customer service, and delivery.
- We do not sell or share your personal data with third parties, except where necessary to complete your order (e.g., with courier services).
- All transactions are processed through secure payment gateways.
- You have the right to access or request the deletion of your personal data by contacting us directly.
7. Website Usage Policy
By accessing and using our website, you agree to the following:
- All content on the site is owned by or licensed to us and may not be copied or reproduced without permission.
- You may not use this site for any unlawful purpose or to solicit others to perform unlawful acts.
- We reserve the right to make changes to products, pricing, and policies at any time without prior notice.
8. Contact Information
For queries, custom orders, privacy-related requests or support, you can contact us via:
- We aim to respond within 24–48 hours during business days.